© 2021 Trustpilot, Inc. All rights reserved. Eek! Recommended Reviews. I was not a happy customer at this point, but I have to admit that the young lady named "ACE" went over and beyond to help me...basically talk me off the ledge...after that she took the time to call the person who I need to talk to. Lowes is not always the cheapest option, but it definitely is a more pleasant experience than Home Depot. My peninsula was made too small because again if he knew measurements he would have ordered it to be about 6 to 9 inches bigger. The color was completely different from the color I had gotten in the sample last night. When I met "RYAN" he explained the situation to me and I asked if he could get my delivery made today and he said yes. I guess those days are gone. And have no status to provide. 284 reviews for Lowe's, rated 1.00 stars. Just wanted to make sure I did my cost comparisons. This Lowe's is super new and it smells like it. 12 reviews of Lowe's Home Improvement "I prefer Lowe's over Home Depot anyday. I tried to return 2 Allen & Roth lighting fixtures and 3 light switches, all still in their original packaging I purchased with my Lowe's card. The woman was rude. 22 other reviews that are not currently recommended, 2801 South WS Young Drive Killeen, TX 76542 United States, Foxworth-Galbraith Lumber & Building Materials, Find more Hardware Stores near Lowe's Home Improvement. Auto Services. They are great employees. The stone DID NOT ARRIVE. Freaking B.S. Currently out of 6 new appliances three of them are not working. Garden Center. Press question mark to learn the rest of the keyboard shortcuts . 64 reviews of Lowe's Home Improvement "I have this love hate thing going with Lowe's -- It's like this great big monster hardware store of old. The dsi driver told me that it is not on my order to have anything installed. Do Lowe's really care for their customers or it's just all about the money? This visit to Lowe's in Killeen TX is probably the FIRST time I have received great customer. 59 reviews of Lowe's Home Improvement "This is your typical Lowe's. Lowe's solution was to give me smaller cabinets and more fillers. Terrible customer service! This is why I chose them instead of a competitor. I don't usually do business with Lowe's and can see why . They told me that they would pull them and have them ready to pick up in 3 days. I was more interested in just giving him a good review. Was able to get a good deal. We were there everyday for almost five months. I think Nicole was her name. Giving good customer service is not a priority at this Lowe's.The flooring rep allowed the same customer to interrupt me twice! I love options & Lowe's doesn't disappoint. Yelp users haven’t asked any questions yet about Lowe's Home Improvement. She looks down on me asking,"Do you just want to use $5 coupon and only pay $2"? No customer service. Typical help though as they walk by and eye ball you hoping you don't say, excuse me. They staff is usually knowledgeable & helpful." ABOUT Largo Lowe's 10440 Campus Way South. !” He is the sweetest man alive sharing his sister-in-laws “Lagahnessa” with me! Finally called and spoke with someone in customer service who actually listened and returned my call. I had a good experience and the manager honored the coupon with the new credit card offer and gave me $100 off of my order. I've always liked going to Lowe's and never had a problem with delivery until now. 2 weeks passed with no stone. Was called last week and told that it was in and they could delivery it on Monday the 26th. Then, there are NO signs mentioning a single line, when we got to the register, the employee refused to check us out, because we had not been standing in the right place, even though there was no way we could have known about this alleged line on the opposite side of the store from the only open register.I will avoid going to the Killeen Lowes at all cost, for at least the next year. The floors are shiny and you can smell the newly installed wood and structures. The customer service is beyond deplorable.You can tell the employees do not want to be there.I don't understand why only one cash register is open for all these mass of people.Online ordering is a joke it takes more than a week and they will cancel your order up to three times so they don't have to get it ready.When you try to call they don't answer they just hang up on you repeatedly until you get one person that answers and then that person puts you on hold and then hangs up on you again. From the best deals on major appliances, to a huge selection of paint, patio furniture and more, Lowe's has everything your home needs. I have an old clunker of a house that I'm constantly renovating and employees have even given me their business cards in case I needed help with anything. Never again. Home Services. When I met "RYAN" he explained the situation to me and I asked if he could get my delivery made today and he said yes. Terribly disappointed! They give delivery dates they cannot meet, use shipping companies that don't even provide accurate tracking information and Lowe's customer service is as clueless as a doornail. I went on line and Lowes had the same model in stock at the store 30 miles from where I live for a higher price. So I called and ask to speak to Andy, and was amazingly told (after they asked me my name) that he wasn't there, but they would get a message to him and have him call. Cancel. Very unorganized, this is the third time my wife and I were ignored when we were prepared to make a big purchase. Worst Lowes I have ever been in.Nothing I was looking for was anywhere close to the matching sign on the shelf, I had to use the app to find out the price of what I was shopping for. I got back home and she has painted the first coat for one entire room, and was working on the second room. After repeated attempts to contact him to get the issue resolved, I still haven't heard from him. Awful awful never again! Finally around 3 someone picked up the phone to my surprise and when I asked why the delivery people never showed up yesterday and she couldn't tell me why. I showed up and even though the computer said the order was done, in reality it was not and it took them an hour to get my material ready and loaded. I normally try to give people a chance and make my own opinion/decision. When you have temporary sign store hours posted M-Sat. Every time I go in this store I leave mad! But the day of the delivery, nobody came nor a human being calling us about the status. My sister started to paint while I ran to the grocery store. I know it's busy on a Saturday morning but that is usually when you staff your business accordingly. The one manager I've been able to speak to her name was Haley that was on Sunday the 6th she said she would call me back on Monday to let me know where it was because she showed that it had shipped from the vendor but had no way of getting a hold of them still to this day I have not received a call back and I have been told by the store on Monday the 7th it was here but was not unloaded yet and then today the 8th they tell me it's not here yet. As soon as I filled it out, I was inundated with hundreds of spam and sexually explicit material. The manager was pretty darn cool. But I guess I'm wrong. We all know that Lowe's has a bad reputation when it comes to lack of customer service, this one is no different that the ones I shopped at before. She was so kind and apologized for the wait, which was not her fault. I called Lowe's and no answer. In addition, my account showed that I have a Lowe's credit card, but I do not. More questions should have been asked. Lowes is useless. Customer service should be first priority! When you do call nobody answers the phone, or when they do they hang up and transfer you to somebody only to be hung up after it rings so many times. The only thing she said was, she needs to investigate and will call back. They've helped me with projects as simple as "I'd like to install rope light on my lanai," to as complex as re-carpeting my house. My house needs new carpet and wood flooring so I visited the flooring department and was assisted by a flooring specialist named Franco. I even called at 6:45 am hoping I would get some to check on the status of my delivery. Share your voice on ResellerRatings.com I have been back and forth trying to resolve this issue since December. Oh, forgot to mention the yummy hot dog cart by the front door. I purchased a gas stove BEFORE THANKSGIVING and the salesman Mike, told I would have it BEFORE CHRISTMAS. Methinks not. This place was actually clean and the staff was friendly. "Ready for pickup" means it'll be a few days. Decided to cancel the order as the stone was needed for a job ASAP. This is the second time I experienced this with a refrigerator from Lowe's. and widths to be sure it fit for proper clearance I was looking for. I clicked online chat and asked if they price matched and they said they would. The driver was told to deliver it to my place of business and the driver said he knew where it was. 307 reviews of Lowe's Home Improvement "More of my Lowe's infatuation. 86 reviews of Lowe's Home Improvement "I came here to compare prices for swamp coolers. I got back home and she has painted the first coat for one entire room, and was working on the second room. Sadly at this point I would gladly take my old appliances back. The worst experience.....the site didn't let me do less than a 1, I was ready to give them a -5.Bought a refrigerator and a Service Contract and have been on the phone and in the store with them 14 times since Thanksgiving, so almost at the two month mark and always the same answer....we will get back to you in two days. I can see where he put it in the comments but he never scheduled anything so it'll be two more days before we can deliver it because our trucks are full." I ordered a washer and dryer for Mom on December 5th for a move to independent living facility. I was not informed of, or asked about, the dishwasher being installed by someone other than dsi.
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