He called and got it taken care of so I thought. What!!?!? ridiculous!! The following day I saw a bill payment that legitimately put my account in overdraft, but it was listed between the several small purchases. Learn how PNC Bank is rated and compare its account fees, customer reviews, and latest bank accounts interest rates. Upon becoming frustrated with this financial institution I did some research into other banks and found out they are one of the worst in checking account rates and just overall customer experience. I informed PNC that I have requested the new checks already, but they didn't care and closed the account. In order of irritation:1. They eventually refunded my money but never did explain exacty what happened and never really appologized for my troubles. What I really like are the people at my local branch. I work for a direct competitor of PNC. I decide to pay my electric bill before I leave out for work and my debit card was declined although it said on PNC that I had an available balance of over 1400.00. €5 every 4 weeks or just €50 €20 for the first year, €7 every 4 weeks or just €70 €30 for the first year. Really? I only get one day off a week so now instead of spending it with my girlfriend who I had promised to take out on a date I get to spend it in the doghouse without even the money to purchase dinner for just myself. I have been with PNC since I was in college. Apart from that, they offer a good product and nice sign on bonus. very disappointed in my treatment. Very nice. Been with the bank for a few years and let me say, there an excellent bank with the best customer service. After several of these little charges coming through with no clear explanation of what they are, I decided to contact them. They are polite and eager to help me. I doubled checked all my money and they all tied out but my ending balance with the bank's ending balance was a penny off. I am frustrated and at a loss. To make a credit card payment I had to use the telephone system which gives everyone an error message the first three times they enter the last four digits of the CC account number. Branch Managers should set the example of good customer service and not abuse their position of power and leadership. As soon as I make it shows up on my transactions as:01/17/2014 ONLINE CREDIT CARD PMT 01/17 THIS IS FALSE INFORMATION THAT WAS ADDED TO MY ACCOUNTSo I call back today too see what happened and I was told because I made the payment after 5pm it's considered the next day. In summary, the bank "managers" are incompetent. PNC is marketing for the 20 and 30 somethings. However, third party message and data rates may apply. It seems to me that this is a back door tactic aimed at making me keep the account open and looking for ways to charge me additional fees. These are just a FEW of them. Their customer service is horrible.The branch manager in Crescent Springs KY lied to my face more than once; I actually recorded him on my cell phone then exploited him to his leadership team for lying to me but he is still there.They mistakenly charge their customers fees and hope they do not catch them on their statements.The sign you up for promotions but don't honor the promotions once you have met the qualifications.It is very bad business and no accountability for their lies and mistakes.DO NOT BANK WITH PNC! So it is day 17 of waiting for PNC to let me get my money. The 2nd branch I visited also had no customers in the bank yet 3 people waiting to see a banker. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. We have the title to our home, my mother-in-law's power of attorney and living will, etc. I will try to make it brief. After literally being brought to tears out of frustration and the loss of $324 and absolutely no help from the useless customer service line. I visit a few locations in south FL and I am sticking with them . I actually felt quite satisfied when I had just become a new customer. I knew it was time to move. This is despite checking with the brank morons and the 800 number morons. The layout is in the form of a calendar which shows you the full picture for the month, I love this. However, third party message and data rates may apply. I had an item come out of my account early, which over-drafted me $41. As long as they make their money, then you do not matter. Neither department can access the information the other has, and both have different hours. With no notification at all, that service was eliminated sometime after my last payment. I have news for you people, these are idiotic complaints and instead of blaming PNC or whichever bank you will switch to and have the same problems (you will) why not educate yourself on how to not overdraw your acct, or take your lazy ass to a banking center and withdraw your IRA so you can transfer it. Don't give me a story about how it could be these ghost pending charges out there and not be able to show that to me on my statement...as he couldn't. PNC customers deposit on average over 2 million checks per month using their mobile devices! Consequently, charges that came through after that generated more overdraft charges. Huge red flags all around. I was visibly injured (my face was swollen, I was in a cast and on crutches) and I explained to her that I had to catch a bus in just a few minutes and that I was on foot. I check my account and see 5 overdraft charges at $38 each in my account. I saw two tellers behind the counter shooting the breeze doing nothing. I went straight up to the local branch and closed the accounts. My husband and I have a PNC account that we really enjoy. My new account was unexpectedly closed because two checks out of six were returned as 90 days old. Same thing -  So now when i go to the bank I hand them the stupid hand written card with my account number on it, tattered and dirty now after being in my pocket for several years. I just love them because they gave me a chance to get my life together a bit, prove to them I could get my credit up and they are always so friendly in-person, through email and I have used chat a lot and they are especially friendly through the chat service. Being a student from the university where i trusted the bank was biggest mistake of my life. Unlike security checks with every other financial organization on the planet, if you call the customer service number on the back of the HELOC card you cannot speak with anyone in the HELOC card department unless you have your full account number with you. now the use ripple which is a crypto! So my next couple of weeks will be spent transferring my checking/bills to my credit union, as well as finding every bank review site that I can; to warn others to steer clear of PNC and find an institution that values you. The PNC people changed the ATM machine. PNC has zero internal audits to protect your money from fraud and frankly enable fraudulent activity to occur from not doing their due diligence. Low balance, fee. (iii) PNC does not charge a fee for Mobile Banking. This bank gets 4 stars from me, and I will continue banking with them for many years to come. I bank on my phone and laptop, and rarley need to visit a branch. 5) if the receiving bank does not receive the check in 7-10 days, customer needs to call PNC. I had to leave for a flight so he informed me he'd follow up with me. These documents can't possibly have value to anyone except us. I never feel like I'm being ripped off with new charges or fees all the time. So aggravated... My husband and I opened a savings and checking account with PNC shortly after our wedding last year. Then, they closed the account and sent it to collections!! In the past couple years I have been using https://www.onlinebanking.pnc.com/alservlet/OnlineBankingfor all my transactions. So please stay far away!! (iii) PNC does not charge a fee for Mobile Banking. I had a small business account. scrolled down to see what the issue and there it was...THE CHECK BOUCNED due to IIRREGULARE SIGNATURER. April of 2017 I contacted Customer service to get some help on this issue to which they also couldn't help and told me what I already knew. TREAT US LIKE CRIMINALS---NO BALL CAPS, SUNGLASSES, ETC. At first I have to admit I didn't think anything of it. All in all PNC created the perfect acct for me and I think many more people such as myself will hopefully catch on to this because it's amazing. I took out a HELOC in late September 2016 in order to fund needed home repairs due to toxic mold issues in my house. I have no idea how this bank is even still in business. Went back a final time and asked to see a manager. That's three complaints I am making against PNC Bank. I was told that said relative needed to be there to cash check with their ID, even though my accounts had more than enough to cover! In return when i raised an issue with PNC on this they blindly said once bill gets out of bank its not their responsibility. A few days later I checked the online banking site and saw we were issued 9 $36 overdraft fees which totals to $324!! I leave for work at 4 am in the morning so I was really worried about making it to work at that time in the morning and running out of gas on the side of the road and the temperature was like 10 degrees outside. Wow, I just made them some money by having NSF in my account and she said she was giving me a break by keeping my account open. NEXT ISSUE -We tried to deposit a check for a little over $400 through their ATM because it was after hours. I have had some problems in the past (due to a divorce) and they set me up with an account for, how can I say (problem bankers). It took me 6 months to discover they had been making money off of my un-closed account. Is like going to your aunts house. We rely on readers like you to uphold a free press. The first two overdraft charges occurred while there was still money in the account. It's as if they took everything I could ever want and fold it into a useful interface/acct pkg. For example, you can deposit up to 40 bills at Bank of America ATM machines, while Chase machines accept up to 50 bills or 30 checks. Just last week I lost my debit card. If we moved money around our accounts, that money was available that same day. I had to go to branch 5 (FIVE) times to bring additional documents, because the branch "manager" didn't know what documents were required to open a business account to begin. If they had not lied to me I would have waited. They indicated that there was a $25 charge as the account had only been open a few months, I said fine. ITS A VERY LONG STORY SO........I ADVISE TO WATCH OUT! so, I wrote a check (maybe the first check I've ever written) anyways the check when thru and the money has been taken out my account. They have the #1 online banking site - it is very user friendly, you can transfer from account to account, your account to someone else account - if you have their number (such as a child in college) - your pnc account to another of your accounts elsewhere, etc. I had to go in for a class (2 hours, I think) and then they put me in this high-risk account for 6 months. PNC was also a huge help to me when I first started college. Or that your elderly relatives caretaker took them to the bank and they comitted fraud? another fee. The only issues I've run into with my bank are the multiple times (about 5) where my information has been taken and people have stolen my money. But they won't do ANYTHING to help me access my money until that card comes. I will be switching banks as soon as possible. I am able to view my transactions, dispute fraudulent charges, and change information all through their web portal. The new cards were still spelled incorrectly (our last name only has 5 letters, so I'm not sure why it was so hard for them). I can transfer money back and forth between my reserve & spending accounts and as many times as i want throughout the month. So after being embarrassed by this, I leave my cart full of groceries and walk to the PNC located in front of the grocery store with my 2 year old. I withdrew enough money to get me through and tried to calculate how much money I needed to keep in there for bills that were going through...not an easy task at this point with a 2 year old and another useless person behind the desk helping me. TURN AROUND AND RUN TO ANOTHER PLACE. PNC puts debits before your deposits. If I could've given a 0 i would have. If my relative wishes to sign over a check to me and I am willing to sign and take responsibility for the check, what is the problem?!? 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